State Farm® Insurance Agent Kaitlin Ponce
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Demetrius Stewart
November 18, 2025
""Victoria did an awesome job & was very helpful. I highly recommend. She also found discounts to lower my monthly cost.""
George Clark
November 18, 2025
"Alexandira was quick and knowledgeable. My questions were quickly answered. The entire team is respectfully."
Kiara Armstrong
November 18, 2025
"So happy to be continuing my insurance through State Farm and working with Kaitlin’s office. Alexandria who I’ve been communicating with over the phone has gone above and beyond with helping me with all my questions. So glad to be a customer!"
Rolston Dorsett
November 13, 2025
"The agent Nate is quite knowledgeable and was very helpful in getting the best insurance policy for me"
"Thanks Rolston! I am happy you were able to work with Nate. He is so great!"
Aline Achkar
November 12, 2025
"Amazing customer service. Ajani was very courteous and helpful"
"Thank you for sharing! Ajani is amazing and we are so lucky to have her!"
BRADRYAN MCLEOD
November 7, 2025
"Nate did a great job helping me the navigate switching companies and talking me through the entire process while widening my knowledge on the whole car insurance process. Would 1000% recommend him."
"We're so glad Nate was able to make your switch easy and help you feel confident about your coverage. Thank you for taking the time to share your kind words and for recommending Nate. Welcome to the State Farm family!"
Shenna Nanette
November 6, 2025
"Jonathan was very helpful and knowledgeable. I admit I did not want to talk to him at first. I was just shopping around to leave Geico. He did not make me feel like I was just a sale, in fact he was open to me seeking references on State Farm. However, something about that call made me comfortable. I am so glad I made the switch. Please ask for Jonathan as your agent. Update 2025 I see that years later I did not post this. But I feel the same. I love Jonathan he is the best. I get mad if he’s not available when I call. 4 years later and I don’t regret my decision."
"Thanks Shenna! Welcome to Kaitlin Ponce State Farm!"
JoyDawn Perry
November 3, 2025
"Ajani was very helpful and understood my complex situation. She didn’t rush me and I was confident with the knowledge she shared. Great customer service and care."
"I love hearing this! Thank you for sharing your experience. Ajani is pretty amazing; we are lucky to have her on our team!"
Timothy “Sice The Preacher” Williams
October 31, 2025
"Great communication"
"Thank you very much!"
Jasmine Nicholson
October 31, 2025
"Second time coming back to State Farm. Only reason I left was because the rates were too high for the year, and make/model of my car. At the perfect timing I received a call from Victoria with a reasonable number for a quote for auto insurance plus renters insurance. Victoria was friendly and super helpful with assisting me with my new policy. Thanks for all your help Victoria!!"
"We are so glad you are back with our State Farm family! I love hearing how helpful Victoria was, that makes me extremely proud! We truly appreciate your trust in our team and are happy to have you with us again! Thank you for taking the time to share your experience with everyone!"
Eric Campbell
October 30, 2025
"Johnathan and the team at State Farm are refreshingly responsive, professional, and thorough. They handle all aspects of our insurance needs — from home to auto and everything in between — and have made the process incredibly seamless. It’s rare to find a team that’s this attentive and easy to work with. Highly recommend to anyone looking for dependable insurance support with a personal touch."
"Thank you so much for taking the time to share this! We're truly grateful for your trust and kind words. We are delighted to hear that Johnathan and our team have been able to support you with such great care and attention. We are grateful for your trust and kind recommendation. We look forward to continuing to assist you with all of your insurance needs and sincerely appreciate the opportunity to serve you."
Shacaria Lewis
October 29, 2025
"Victoria did an awesome job & was very helpful. I highly recommend. She also found discounts to lower my monthly cost."
"Thanks!"
Jade R
October 29, 2025
"I joined the company a few days ago, and the amount of patience Anthony showed is astounding. I shopped around a bit, and I received the best quotes with the company. Update: John was awesome today. Very personable and provided me with great news regarding a decrease in my coverage and well as additional ways to save. Thank you. ☺️"
"Thank you for leaving a review Jade! I'm happy you were happy with us!"
Chandler Lakin
October 28, 2025
"Johnathan has helped me out numerous times. Super knowledgeable and friendly. Makes sure to take the time to explain the confusing parts and walk me through even the easy parts so that I feel confident in what I’m getting."
"Thank you so much for this wonderful review! I am thrilled to hear that Johnathan has been able to support you time and again. We appreciate you trusting our team and look forward to continuing to be here whenever you need us! "
Jesenia Perez
October 27, 2025
"I had the pleasure of speaking with Anthony today and previous time as well. He's always been really helpful and accommodating, and provides great service."
"Thanks Jesenia! We appreciate you taking the time to give us your feedback."
Gina
October 27, 2025
"We recently purchased a condo in Atlanta and our current State Farm agent didn't service that area so I requested a quote online. Kaitlin responded quickly and got everything in place in time for a whirlwind closing."
"Thank you for sharing this! We're so glad we were able to step in and make the process smooth during such a busy time. Congratulations on your new condo in Atlanta! We appreciate the opportunity to help with your coverage and welcome you to our agency."
Karissa Quamme
October 25, 2025
"Alexandria did an amazing job answering all of my questions! I am an owner of a new car for the first time and she helped me protect it in full, while explaining all the numbers. Additionally she was incredibly kind and quick to laugh. Thank you so much <3"
"We're thrilled to hear Alex made your first car insurance experience such a positive one! Thank you for taking the time to share this experience with us. Congratulations on the new car and welcome to the State Farm family!"
Daniel Okegbu
October 17, 2025
"Alexandria was great and helpful! She provided great recommendations on ways I can get the best benefit and save cost. Thanks."
"I am so happy to hear this! Thank you for sharing, Alex is truly amazing!"
Sari F
October 16, 2025
"I sent an email about a concern I had with my State Farm bill, and Anthony called me back very quickly and was able to help resolve the issue. Anthony is awesome and really went above and beyond to help. I am so grateful to him and the whole team!"
"Thank you so much for your kind words. I'm really glad Anthony was able to help and make things right quickly. He truly cares about our customers, and it means a lot that you took the time to share this. We're so grateful to have you as part of our State Farm family!"
Karen Scales-Waller
October 15, 2025
"Very patient and great to work with! Her time was my time and we went through information easily and with understanding."
"Thanks so much for your kind words! Glad we could make everything easy to understand and go through together. We appreciate you!"
Tony Moses
October 14, 2025
"Nate was extremely good and helpful!!! Thanks nate for your patience"
"Thank you for your kind words! We agree with you, Nate is amazing!"
Naimul Islam
October 14, 2025
"After searching everywhere for my first auto insurance policy, I was so glad to find this office. Victoria was a huge help, and she provided me with the best policy that fit my needs."
"We're so glad that you found our office and Victoria, she is wonderful! We appreciate your trust and are truly happy to have you as part of our State Farm family!"
Edward Rodriguez
October 14, 2025
"Working with Victoria Cullen was a pleasure. She provided a clear overview of State Farm’s products and explained the value of bundling them in a way that was easy to understand. She was also very efficient with our time, making the process smooth and productive. A terrific State Farm professional."
"Thank you so much for your thoughtful review! We are so glad to hear that working with Victoria was a great experience. We truly appreciate your kind words and the opportunity to help with your insurance needs."
Courtney Schall
October 13, 2025
"Nate was super helpful in switching my home insurace to State Farm."
"I love hearing how helpful Nate was! We are so thankful to have you in our State Farm family now!"
Paige Bounds
October 13, 2025
"Very kind, attentive, and did a great job making sure I got a good plan, understood everything, and got everything set up correctly. Made changing my insurance a smooth process."
"I am so glad to hear this! Thank you for sharing your experience! We are so glad your apart of our insurance family now! "