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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Desjean Gordon

August 27, 2025

5  out of  5
rating by Desjean Gordon
"Very kind, informative and respectful!"
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Ahmad Peivandi

August 26, 2025

5  out of  5
rating by Ahmad Peivandi
"Excellent agent for home insurance"
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DestinyLanae

August 25, 2025

5  out of  5
rating by DestinyLanae
"Kala is very kind and is the best with helping out with insurance information."
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Gregory Blanding

August 25, 2025

5  out of  5
rating by Gregory Blanding
"Ciera was very informative and helpful with the entire process. 10/10 customer service"
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Kahlila Curry

August 25, 2025

5  out of  5
rating by Kahlila Curry
"Kala was great with helping me get my new insurance set up, she answered all my questions and provided helpful information and would also call to follow up. Seamless process."
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Robert Bowden

August 20, 2025

5  out of  5
rating by Robert Bowden
"This review is for Nathan Hall in Particular. I have been working with him for a year now and my experience has always been phenomenal. Nathan is very responsive, transparent and eager to help whenever I have a request. Can’t thank him enough for all of his help! I highly recommend!"
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Ethan Cole

August 19, 2025

5  out of  5
rating by Ethan Cole
"Ciera was amazing today! She made setting up my policy simple and stress-free. She took the time to explain everything clearly, answered all of my questions, and made sure I felt confident with my coverage. Her professionalism and friendliness really stood out, and I appreciate how quick and smooth the whole process was. Definitely recommend Ciera if you’re looking for someone who truly cares about helping you get the right policy!"
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Cindy Allen

August 18, 2025

5  out of  5
rating by Cindy Allen
"I had the pleasure, and most wonderful experience working with Ciera Miranda-Grant, a State Farm agent that provided the most professional, yet personable, patient, hardworking, and very competent exchange I’ve had in a longtime. Customer service is NOT dead. I had talked to several agents/companies the same day and hit the right one with Ciera! I am on board, and looking forward to having her as my new agent!"
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Jay Patel

August 17, 2025

5  out of  5
rating by Jay Patel
"Victoria did a great job of clearly explaining our policy and offered a solid range of options to choose from. She was quick to respond and very flexible with my schedule"
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Vernon Seals

August 15, 2025

5  out of  5
rating by Vernon Seals
"Well really I can't say enough about Ciera the customer service was great and I really feel like she did the best she could to help me out and I felt like she did help me out I am satisfied with the quote that she came up with so much so that I have already referred her to another customer I can't wait to hear about the great job that I know she's going to do for her. Hey Ciara keep up the good work."
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Rafael Hernandez

August 14, 2025

5  out of  5
rating by Rafael Hernandez
"I have had the pleasure of being with State Farm - Kaitlin Ponce for over 10 years, and my experience has been extremely positive. I want to thank their MVP, Kala, for her outstanding service. She recently contacted me personally to inform me that my car insurance premium will be decreasing, which is certainly encouraging news in today’s environment. I found her to be very professional, and she was more than willing to address my inquiries. I wholeheartedly recommend them."
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Jun Zhao

August 13, 2025

5  out of  5
rating by Jun Zhao
"Anthony was incredibly helpful when I reached out with questions and for a quote on my policy. He was patient, knowledgeable, and took the time to understand my needs. I truly appreciated his professionalism and clear communication."
We responded:
"Thank you Jun! We appreciate your loyalty to Kaitlin Ponce State Farm, thanks for being a long time customer!"
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Jamaal Hill

August 12, 2025

5  out of  5
rating by Jamaal Hill
"There aren’t enough words in the English language to express my level of gratitude and thanks for Kala, I was envolved in a horrible apparent fire last year and I would call State Farm consistently however I would not be able to speak with anyone until Kala answered the phone and she literally walked me through the entire process of submitting my claims I could tell she actually cared about my well-being through the phone and it that particular season of everything going wrong that meant the world to me. Who ever reads through these hear me clearly, DO WHATEVER YOU CAN TO KEEP KALA HAPPY. Her attentiveness, persistence and willingness to help is not common. Put her on every billboard you have, promote her, whatever she wants. Thank you again Kala!!!"
We responded:
"I'm so happy Kala could be there in a moment of need, that's what we strive to do. Thank you for being a loyal customer of Kaitlin Ponce State Farm, Jamaal!"
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Lauren Nicole

August 11, 2025

5  out of  5
rating by Lauren Nicole
"Getting insurance is quite possible one of the most stressful things you'll ever need to do. Luckily for you, Ajani and Nate at State Farm make the process easy, and dare I say a little fun. Especially if this is your first time getting insurance they make sure to explain everything in terms you can understand so you know what you’re signing up for. Can’t recommend the both of them enough."
We responded:
"Thank you Lauren! I'm so happy Ajani and Nate were able to make it a great experience for you! Thanks for choosing Kaitlin Ponce State Farm and welcome to the family!"
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Shenya Crosby

August 8, 2025

5  out of  5
rating by Shenya Crosby
"I had the pleasure to be assisted by the lovely Ciera miralda-grant. I was trying to find an insurance home with State Farm and she did over and beyond with her service and I’m forever grateful for her help."
We responded:
"Thank you Shenya!"
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Annjohnrica Jackson

August 7, 2025

5  out of  5
rating by Annjohnrica Jackson
"Very detailed and got me some great price"
We responded:
"Thank you so much!"
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Kevin Michael

August 7, 2025

5  out of  5
rating by Kevin Michael
"I’ve never had anyone take as much time and have as much patience as this young lady who helped me with my new quote. I’m very impressed and happy."
We responded:
"Thanks Kevin! I'm so happy we could help, welcome to Kaitlin Ponce State Farm!"
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Jziamonye Wicker

August 2, 2025

5  out of  5
rating by Jziamonye Wicker
"Ciera did a phenomenal job. I’m so tired of my current insurance provider and she made getting the quote super easy and hassle free. She was very transparent, patient and answered all the questions we had. I would give her 10/10 if I could. Make sure to ask for her!"
We responded:
"I'm so happy you were able to work with Ciera, she's great! Thank you for the review and welcome to Kaitlin Ponce State Farm!"
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deborah berry

August 1, 2025

5  out of  5
rating by deborah berry
"Victoria was very pleasant and helpful when I called with questions. That made a huge difference!"
We responded:
"Thanks Deborah!"
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S K

July 31, 2025

5  out of  5
rating by S K
"We absolutely love working with Jonathan to the point where if he’s out of the office, my husband and I panic thinking that he left the company. Jonathan is really prompt with replying and is great with following up because he actually follows up with you on your action items. I would highly recommend working with him."
We responded:
"Thank you, I agree Johnathan is the best! Thank you for your loyalty to Kaitlin Ponce State Farm, we appreciate you continuing to choose us!"
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Vickie Blake

July 31, 2025

5  out of  5
rating by Vickie Blake
"Cierra I appreciate u helping me keep doing a good job thanks"
We responded:
"Thank you!"
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Landra Pope

July 31, 2025

5  out of  5
rating by Landra Pope
"Nate was very professional. He helped me get car insurance and rentals at a reasonable price."
We responded:
"Thanks Landra! So happy we could help you with your auto insurance!"
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Richard Arnovitz

July 30, 2025

5  out of  5
rating by Richard Arnovitz
"Victoria was very helpful in obtaining a great quote for us."
We responded:
"Thank you!"
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Sharell Rose

July 29, 2025

5  out of  5
rating by Sharell Rose
"When i first moved down to Atlanta I reached out to several insurance companies and Victoria was by far the best company and agent that I had the pleasure of speaking with. FYI I do not do reviews unless I was impressed, therefore, Victoria really impressed me with her customer service. I ended up having to go with another insurance initially but Victoria reached out before my term ended and saved me from my last two payments. I really appreciate her. Thank you for all that you have done!"
We responded:
"Welcome to Atlanta and the Kaitlin Ponce State Farm Family, Sharell! I'm so happy you were able to work with Victoria, I agree she is very impressive. Thanks for taking the time to leave a review for us!"
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Fred Smith

July 24, 2025

5  out of  5
rating by Fred Smith
"Super Job for getting me all the information I ask for"
We responded:
"Thanks Fred! We appreciate you!"