State Farm® Insurance Agent Kaitlin Ponce
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike Draper
May 15, 2026
"A great wonderful job"
Evelyn Davis
May 14, 2026
"Great experience switching from my old insurance to State Farm. I was able to save some money and that is ok with me. My agent Victoria Cullen understood my need and my budget!"
Demetria Pyatt
May 9, 2026
"Shantai made my entire day. Imagine having one of the toughest days of your life be filled with sunshine through a phone call. 10000/10 recommend Shantai to everyone!! Thank you for being so kind and having an amazing sense of humor!"
Mason Cloud
May 5, 2026
"Very professional team. They helped me throughout the entire process and ensured I knew exactly what I was signing up for, as well as explaining all the coverages that were available."
Respect_The_Curv
May 4, 2026
"Kai was AMAZING! Saved me money, improved the quality of my insurance and took her time assisting me. Patience, knowledge, and fundamentals got me to the place I needed to be. Top level experience, couldn't have been better. 5 star service! Thank you so much for helping me Kai! 🎉🎉🎉🎉💐💐💐💐🏆🏆🏆🏆"
"Thank you so much for your incredible review! We're thrilled to hear that Kai was able to save you money while improving your coverage, that's exactly the kind of experience we aim to provide. Her patience, knowledge, and dedication truly make a difference, and we're so glad she helped get you where you needed to be. We appreciate your trust and your five-star feedback, don't hesitate to reach out if you ever need anything! "
Jasmine Blade
April 30, 2026
"Heaven sent!!! Definitely made my day. I got more than what I thought I could afford. Thank you so much!!!"
"Thank you so much Jasmine for your kind words! We're thrilled to hear we could make your day and find coverage that exceeded your expectations while staying within your budget. That's exactly what we strive for! If you ever need anything, we're always here to help!"
Rob Ruk
April 30, 2026
"Kai, thank you for spending the time I needed to get my coverage changed. You made my day. Kaitlin should be proud to have you as an agent. You're an exemplary agent. I appreciate you going over my coverage and making it simple to understand."
"Thank you Rob!"
Debra Yearby
April 30, 2026
"Shanti was the very best . She was very patient and walk me through everything."
"I love hearing that! Thank you Debra for taking the time to share your experience! We appreciate your feedback and are always here if you need anything!"
Rodney McCall
April 29, 2026
"Very professional,courteous. Seemed informative and very pleasant to speak with"
"Thank you Rodney for your kind words! We're so glad to hear you had a positive experience and found our team professional, courteous, and informative. It was a pleasure speaking with you, and we're always here to help with anything you need! "
Loutina Murrell
April 24, 2026
"I just want to send a shout out to Kai Ponce!!! Thank you for your professionalism, kindness and guidance with my policy needs… and that dab of humor was next level! Thank you again…. “My Agent just might be better than yours!!!”"
"Thank you Loutina for this amazing shoutout! We love hearing that Kai's professionalism, kindness, and guidance made such a positive impact, and that sense of humor is definitely a bonus! We truly appreciate your trust in us for your policy needs. And hey, we won't argue Kai just might be one of the best! We are always here whenever you need us!!!"
Achal Prakash
April 23, 2026
"Great customer service and attention to detail continues with Victoria Cullen with a great review of my current circumstances. No pressure, no hard-selling, no nonsense - just an arm-chair chat. I appreciate Kaitlin's team."
"Thanks Achal! I'm so happy you were able to work with Anthony! He's great! "
JR
April 23, 2026
"We received fantastic service from Ajani Haywood in the service dept. She is amazing at responding in a reasonable amount of time. She's quick to research the answer to your question. It was great that I can always email her and get my issue resolved with professional and friendly service. Even after moving to another state, we needed to prorate our coverage and recently needed information about our prior claims. She is very helpful and reliable and Kaitlyn is very lucky to have Ajani on her team. We didn't have any issues with our State Farm coverage in Georgia."
"Thank you JR for your kind and detailed review! We're thrilled to hear about your fantastic experience with Ajani. She truly takes pride in being responsive, thorough, and making sure every question is answered with care. It means a lot that even after your move, you've continued to receive the same level of professional and friendly service. We also appreciate your kind words about our team; it's customers like you who make what we do so rewarding. If you ever need anything in the future, no matter where you are, we're always here to help!"
Mei Mei
April 22, 2026
"State Farm offered the most competitive pricing compared to all the other providers we considered. Shantai was incredibly helpful in guiding me through finalizing my home and auto insurance policies. She is both knowledgeable and friendly, making the entire process smooth and stress-free. Highly recommend working with shantai and her office!"
"Thank you Mei for your thoughtful review. We're so glad to hear that Shantai was able to guide you seamlessly through your home and auto insurance. Providing knowledgeable, friendly, and stress-free service is exactly what we strive for, and it means a lot to know Shantai delivered that experience for you. We truly appreciate your recommendation and your trust in our office. Please don't hesitate to reach out if you ever need anything in the future!"
Whisper Davis
April 18, 2026
"Victoria was a very professional and easy to understand Agent with State Farm. She made the whole process simple and getting car insurance was not at all complicated. I saved over $75 a month going with State Farm. Thanks a lot Victoria."
"Thank you so much for your great feedback! We're glad to hear that Vic made the process simple and easy to understand. Saving money on car insurance is always fantastic! We appreciate you choosing us and are always here if you need anything moving forward"
Samantha Logan
April 18, 2026
"Long time client with a multitude of bundled insurances tailored specifically to all my needs: Have never been disappointed always above and beyond. Victoria handled my most recent added policy TOP TIER !!!"
"Thank you Samantha for your continued trust and loyalty! We truly appreciate you being a longtime customer and are so glad to hear that your bundled coverage has been tailored to fit your need so well. It's great to know we've consistently delivered an above and beyond experience. We will pass these kind words along to Victoria. She will be thrilled to hear she made such a strong impression while assisting with your most recent policy. We are always here whenever you need us!"
Lily Garcia
April 16, 2026
"I’ve had a great experience working with Johnathan. He is consistently personable, professional, and knowledgeable in his role. He is always a pleasure to speak with and makes every interaction easy and stress-free. I truly appreciate his reliability and the level of service he provides!"
"Thank you Lily for taking the time to share your experience! We're thrilled to hear that you've had such a great experience working with Johnathan. His personable, professional approach and dedication to make each interaction smooth and stress free are exactly what we strive for. We truly appreciate your trust and look forward to continuing to provide you with reliable service."
Tracey Coleman
April 15, 2026
"Mrs.Smith, was very detailed professional and courtesy she deserves all five stars 👍"
"Thank you Tracey for your kind review! "
Terri Boggs
April 14, 2026
"We worked with Kai Barnes on homeowners, boat coverage, and umbrella policy. She was always pleasant, helpful and thorough. If there was any information she may have not been sure about, she always made sure she got the answer and made us aware."
"Thank you Terri for your thoughtful review! We are so glad to hear that Kai was able to assist you with your policies with such great attention to detail. She truly takes prides in making sure every question is answered thoroughly and accurately. We appreciate your trust in us and are always here whenever you need support."
Clarence Fulton
April 13, 2026
"Getting car insurance with State Farm was a fun experience. Kaitlin was friendly, nice, loving, caring and professional all in one. She made the process easy and simple. I have high praise for State Farm. I will recommend State Farm, specifically, Kaitlin Ponce to everyone who asks if I know of a reputable car insurance company."
"Thank you Clarence for such a thoughtful review! We're thrilled to hear that your experience was not only smooth and simple, but also a fun one! We truly care about making sure every customer feels supported and confident in their choices, your feedback means a lot to our entire team. We appreciate your recommendation and grateful you chose us for your insurance needs."
Bob Boberton
April 12, 2026
"I recently needed to remove an old vehicle from my car insurance policy and add a new 2026 Honda Civic. Kai was very helpful and gave me a thorough explanation of everything I could choose from to complete my new policy. Thank you Kai for your help and for answering all my questions so I could make the best choice."
"Thank you Bob for taking the time to share your experience with us. We're so glad that Kai was able to make your transition smooth and stress free. We are always here if you have any questions or need anything else. Enjoy your new vehicle!"
Barbara Smith
April 10, 2026
"Outstanding Supporting Barbara With All The Info That I Needed To Have My Insurance, She Was On Point With Everything, An When I Say Everything I Mean EVERYTHING TOO I HIGHLY APPRECIATED HER TO THE FULLEST"
"Thank you!"
Perry
April 7, 2026
"Great customer service by Shantai."
"Thank you Perry for your review!"
Cherry Hayes
April 6, 2026
"Johnathan was a major help in getting me the help I needed, and it didn't take hours. I appreciate you immensely!"
"Thank you Cherry for your feedback. We're so glad to hear that Johnathan was able to get you the help you needed quickly and efficiently. Providing timely reliable service is something we truly value. We appreciate you and look forward to assisting you again in the future!"
Garrison Smith
April 3, 2026
"Had the greatest experience with the Statefarm Agent Shantai . She was very patient & helped me walk through all my options of the best insurance coverage. She even made sure that I had emergency roadside assistance coverage. This was 5 star service & I would highly recommend anyone to work with them moving forward."
"Thank you so much Garrison for your kind words and for sharing your experience. We're thrilled to hear that Shantai provided you with such patient, thorough guidance while helping you explore the best coverage options. Making sure you feel confident in your policy is always our goal. We truly appreciate your recommendation and look forward to serving you!"
Clydell Johnson
April 3, 2026
"I received great service from State Farm! Shantai Smith-Martin has a warm positive spirit with the best professional work ethics. She really cares about the customers needs and their budget."
"Thank you Clydell for your thoughtful review! We are thrilled to hear that Shantai provided you with such great service. Her warm, positive spirit and dedication to understanding our customers' needs and budgets truly make her an asset to our team. We appreciate you taking the time to share your experience and are always here to help!"