State Farm® Insurance Agent Kaitlin Ponce

"I've been a client of Kaitlin Ponce for many years. The team has always given me excellent service throughout the years. Anthony Houston helped me with my concerns yesterday and was extremely professional and proficient. Helped me resolve my issues/questions quickly"

"Selling and buying a home is so stressful. Having the right insurance coverage helped make it a little less stressful. Alexandria was super patient and thorough and went through all my options to help me make the most informed decision. Awesome client service!"

"Courteous and thorough service on short notice for a customer need with a few warts on it. I will return when additional coverage needed."

"Shantai made my transition from SC to GA smooth and painless. I felt like I was talking to a trusted family member. She helped me to make the best choices for me and my needs. Give her a raise!"

"Anthony Houston was very helpful and responsive with discussing a variety of insurance coverages and discounts."

"Excellent customer service!!! Thank you!"

"I spoke with Anthony about my account and he is very attentive. He answered all my questions in depth and addressed any concerns I had completely."

"⭐⭐⭐⭐⭐ Anthony is an outstanding insurance agent! He is knowledgeable, professional, and truly cares about his clients. He took the time to explain my coverage options clearly, answered all of my questions, and made sure I was getting the best policy for my needs. The entire process was smooth and stress-free, and his responsiveness and attention to detail really set him apart. If you’re looking for a reliable and trustworthy State Farm agent, I highly recommend Anthony!"

"I know i’m super late with my review, but better late than never! Nathan and Ajani are great! Thank you so much for all of your help with my policies!"

"Mrs. Ponce is a national treasure! She’s great at what she does, and even better at customer service and explaining the alternatives. I can count on her to help always!"

"Nate did a great job and got us the best price around. Thank you Nate for saving us thousands in our business auto"

"Victoria delivered exceptional customer service during our enrollment process. I was quite impressed with her knowledge of the range of products and detail in which she explained each product. She made the experience very personal and pleasant. My husband and I are happy and would highly recommend Victoria and Kaitlin Ponce. In fact, we are returning customers!"

"The best sales advocate I could have been that lucky to get on the phone knowledgeable respectful friendly other than a fairly Rush moment she was there for me had the policy finished very quickly and very efficiently I was a very happy customer thank you very much"

"I called to get a quote from State Farm and I was assisted by Shantai Smith. Shantai deserves five stars because she gave me a great customer experience. Her patience and thourough explanation and respect is outstanding. Thank you State Farm for employing a quality representative by the name of Shantai Smith."

"January 6, 2026 To Whom It May Concern: I called last week regarding a question with my bill, however, I'm sure the office was closed due to the holidays. I called back Monday, January 5, 2026 and spoke to a very nice guy (Anthony). On previous calls, I talked to a nice young lady and a gentleman named Jonathan, both were GREAT!! I'm very big on customer service, me myself, over 35 years of experience. When I can hear and feel the smile of a genuine person (even though I can't see them) it goes well with my kind spirit. This type of feeling allows me to acknowledge that person. So today, I took time out of my busy schedule to recognize the laughter in Anthony's voice and to note, his word counts, he called me back with an update. Anthony provided me with some good news regarding my billing concerns. Thank You Anthony for your pleasant tone and demeanor, hopefully, it takes you to the next level. Excellent Customer Service 🙏 Sincerely, Ms. Angela Wilks"

"Kaitlin Ponce is the best, customer service is great"

"She was very nice made my day she treated me like more than just a customer she treated me like family she talk to me like family w laugh and everything she was amazing I only want to do my business with her thank you so much Shantai Smith"

"Shantai was very personable and thorough in her explanations. Was a pleasure to work with and made the process quite easy and was able to answer any questions on the spot."

"Victoria Cullen is absolutely amazing! Victoria made the entire insurance process smooth, stress-free, and actually enjoyable. She took the time to explain everything clearly and made sure I had the right coverage without overpaying. I worked with her to get renter’s insurance, auto insurance, supplemental insurance, and personal articles insurance, and she handled it all seamlessly. What really stood out was her professionalism, patience, and genuine care. She answered every question thoroughly, made great recommendations based on my needs, and never rushed the process. I felt confident and well-protected walking away. If you’re looking for an agent who is knowledgeable, responsive, and truly has your best interest at heart, Victoria Cullen at State Farm is the one. Highly recommend!"

"I had the pleasure of speaking with Anthony and he was amazing. I had some questions because some of my policies switched to SF Billing and he answered every question like a pro. Thank you Anthony for taking the time to assist me."

"Victoria was the best. I was amazed with her persistent efforts to work with me and provide the insurance I need at a very reasonable price. She always kept us on a timely schedule and called as planned. I was very happy with her professional customer service and grateful for her flexible attitude to help me. Thank You, I feel lucky to have found this insurance office and Victoria C. John"

"We switched to State Farm last week. Alexandria was ABSOLUTELY AHHHHMAZING!!! She got us the coverage we needed and saved us some money. Unlike other insurance companies she didn’t pressure us to sign up and answered every single question. She was patient with us as we made the decision and she was knowledgeable of all the policies. Hands down THEE BEST customer service!!"

"Jonathan was super friendly and helpful when my wife and had to learn all the ins and outs of Medicare and set up a Medigap plan with State Farm"

"I have been a customer for a little over a year. I have dealt with local agents and they've disappointed me. One thing Kaitlyn and her team have never done is let me down. Even with the distance, I'll never let them go. ILY, Kaitlyn, Jonathan and the amazing, Mrs. Ajani. You are definitely my family from another mother AND father. Happy Thanksgiving and Merry Christmas. All my love!!!"

"Nate was super helpful, nice, and very prompt. He helped me get my home insurance set up quickly and made the whole process easy. Highly recommend!"