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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Monica Burnett

July 28, 2026

5  out of  5
rating by Monica Burnett
"My experience with Shantai Smith-Martin was great! She was patient & not over-bearing & explained everything to me without pressuring me. We were on the phone for awhile because I had questions & she never once rushed me. I really appreciated that! She is very knowledgeable & gave good, solid advice.
Overall, she is a warm, extremely kind individual & I would certainly do business with her again!"
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WANG JIYI

July 26, 2026

5  out of  5
rating by WANG JIYI
"Great service. Patient, professional. She would stand in my shoes and provide most suitable advice for me."
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Cody Boyd

July 24, 2026

5  out of  5
rating by Cody Boyd
"Great Customer Service Very Helpful Rate A 10"
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Darryl Cox

July 23, 2026

5  out of  5
rating by Darryl Cox
"Ashanti was very helpful with starting my policy as a customer and provided me with excellent options"
We responded:
"Thanks Darryl! I'm happy Ashanti was able to help!"
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Donna Allridge

July 20, 2026

5  out of  5
rating by Donna Allridge
"Ciera, my State Farm Customer Service Representative, was extremely attentive to my needs. I am sure that it might have been a little confusing, but she worked through each issue with knowledge and understanding. I, so appreciate, Ciera, and commend her for the excellent service that she provided."
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Ms Comai CEO

July 10, 2026

5  out of  5
rating by Ms Comai CEO
"SHANTAI from STATEFARM was and is amazing
I was a little frustrated prior to speaking with her She didn’t make me feel like a sale ….
She definitely took advantage of the situation in a great way. She warmed my heart by creating a safe space for me. I appreciate how she handled my situation. Before ending the call she had me laughing and confident w/o making me feel pressured. She listened to my concerns and overstood the assignment. She should do y’all trainings …. “ She needs a raise “

Thank you so much for everything Shantai"
We responded:
"Thank you so much for your heartfelt review! We're so glad Shantai was able to turn your experience around and make you feel heard, supported, and comfortable throughout the process. Creating a welcoming, pressure free experience is exactly what we strive for, and it's wonderful to hear that she left you feeling confident and even laughing! We'll be sure to share your kind words with Shantai. She'll truly appreciate the recognition. Thank you for trusting our team, and we look forward to being here whenever you need us! "
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Dark Aura

June 17, 2026

5  out of  5
rating by Dark Aura
"She has been an absolute wonderful help! Every car I asked for a quote she'd be right there to help me! And I did ask for several different car quotes! She did everything she could to help and dealt with my requests! I definitely recommend Kaitlin Ponce as your state farm insurance agent!"
We responded:
"Thank you so much for your thoughtful review! We're so glad to hear that we were there every step of the way. Finding the right coverage is an important decision, and we're grateful we could make the process easier for you. Thank you for the recommendation and for choosing us, we are always here for whenever you need us!"
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Catherina Tovar

June 16, 2026

5  out of  5
rating by Catherina Tovar
"I worked with Victoria, and she was absolutely wonderful. She explained the car insurance process thoroughly and made everything easy to understand. She was patient, walked me through all of my options, and answered every question clearly. The entire process was smooth and stress-free. I highly recommend working with Victoria if you're looking for excellent customer service and someone who genuinely takes the time to help."
We responded:
"Thank you, Catherina, for taking the time to share your experience! We love hearing that Victoria provided such excellent service and made the car insurance process easy to understand. She takes great pride in helping customers feel informed and confident in their decisions. Your recommendation means a lot to us, and we truly appreciate the opportunity to serve you. Thank you for choosing our office, and please don't hesitate to reach out if we can help with anything in the future!"
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Adrienne Turner

June 12, 2026

5  out of  5
rating by Adrienne Turner
"Great company Great services with Great insurance agents and Great representatives"
We responded:
"Thank you, Adrienne, for your kind words. We hope you have a wonderful day!"
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Jody

June 9, 2026

5  out of  5
rating by Jody
"From start to finish, we couldn't have asked for a better experience. Coming from out of state, Shantai was there to answer any questions we had with auto & renters insurance for our daughter. She put us at ease explaining our options, without ever feeling pressured to opt for more. No gimmicks or sales tactics, simply straightforward & friendly, and a great rate for the cherry on top! Thanks Shantai!!!"
We responded:
"Thank you, Jody, for such a wonderful review! Moving from out of state can come with a lot of questions and uncertainty, so we're thrilled to hear that Shantai was able to make that process smooth and stress free for you and your daughter. Providing clear information, honest guidance, and helping customers find the coverage that fits their needs without any pressure is exactly what we strive for. We truly appreciate your trust in our team and look forward to being here whenever you need us."
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kaitlyn delvalle

June 2, 2026

5  out of  5
rating by kaitlyn delvalle
"Switched to this place 6 months ago and already had cheaper car insurance just from switching to them, and now my 6 months renewal has been decreased too! They have always shown kindness and easy to talk to/understand their policies! I love them and plan on sticking with state farm for as long as possible!"
We responded:
"Thank you so much Kaitlyn for your kind words and for choosing our office. We're thrilled to hear that you've been able to save on both your auto and renters insurance since making the switch. Providing excellent service, helping our customers understand their coverage, and finding ways to save are always our priorities. We truly appreciate your trust and loyalty, and we look forward to being here for years to come. Thank you for being a part of our State Farm family."
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Always A Star

May 27, 2026

5  out of  5
rating by Always A Star
"I had the privilege of having Shantai as my customer service representative. She was very knowledgeable and recommended what would be best for me. She was patient and courteous and very humorous which always helps . She found me several discounts which goes a long way!! Thank you for your time and patience and delivering outstanding customer service."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Shantai provided such a positive experience. Her knowledge, patience, and ability to make the insurance process both informative and enjoyable are qualities we value. We're especially glad she was able to help you find discounts and coverage options that fit your needs. Thank you for trusting our team, and we appreciate you taking the time to recognize Shantai's outstanding customer service. We look forward to being here whenever you need us! "
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Jay Oh2

May 23, 2026

5  out of  5
rating by Jay Oh2
"Friendly, professional assistance from start to finish"
We responded:
"Thank you for sharing your experience with us! We greatly appreciate your time sharing."
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Dionne Louden

May 21, 2026

5  out of  5
rating by Dionne Louden
"Shantai was incredibly helpful with getting our insurance set up! She provided phenomenal customer service!"
We responded:
"Thank you, Dionne, for sharing your experience with us. I love hearing how helpful Shantai is. We are so thankful to have her on our team!"
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Dionne Louden

May 21, 2026

5  out of  5
rating by Dionne Louden
"Shantai was incredibly helpful with getting our insurance set up! She provided phenomenal customer service!"
We responded:
"Thank you, Dionne, for taking the time to share your experience. I am so glad to hear that Shantai was so helpful. We are very lucky to have her on our team."
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Ralph Dickerson

May 19, 2026

5  out of  5
rating by Ralph Dickerson
"After my last carrier increased my rates again for no reason, I decided to shop for another carrier. I hit the jackpot with Agent Shantai Smith of State Farm. Ms. Smith was attentive and understanding about exactly what I wanted. My monthly rate is now a fraction of what I have been paying for three years. I saved on my homeowners and auto as well as other perks offered by State Farm. I wondered if all this was too good to be true so I used artificial intelligence (Google version) to compare the two insurance companies. Google AI returned State Farm to be the consumer’s choice over “the good hands people.” That sealed the deal. I called Ms Smith and she spent an hour past the office hours to get me signed up. She was truly amazing. I am referring my friends and family to Ms Smith and State Farm. The money saved will be well worth the time. Probably the best customer service experience I’ve had in decades!!"
We responded:
"Thank you, Ralph, for writing such a thoughtful review. We are thrilled to hear that Shantai was able to help you find the coverage you wanted while saving you money on both home and auto insurances. She truly cares about our customers, and it's wonderful to hear that her dedication, attentiveness, and willingness to stay after hours made such a positive impact on your experience. We greatly appreciate your trust in our team and are honored that you will be referring your friends and family. Your kind words mean a lot to us, and we're grateful for the opportunity to serve you. Welcome to the State Farm family!"
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Mike Draper

May 15, 2026

5  out of  5
rating by Mike Draper
"A great wonderful job"
We responded:
"Thank you Mike!"
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Evelyn Davis

May 14, 2026

5  out of  5
rating by Evelyn Davis
"Great experience switching from my old insurance to State Farm. I was able to save some money and that is ok with me. My agent Victoria Cullen understood my need and my budget!"
We responded:
"Thank you Evelyn for your kind review! We're thrilled to hear you had a great experience making the switch to State Farm. Saving money while still getting coverage that fits your needs is always our goal, and we're so glad Victoria was able to help find the right plan for your budget. We appreciate your trust and welcome to the family!"
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Miguel Garcia

May 11, 2026

1  out of  5
rating by Miguel Garcia
"Absolutely HORRENDOUS customer service. Completely unresponsive and very difficult to get in touch with. Only do business with this group if you enjoy unnecessary stress and headaches."
We responded:
"I appreciate you sharing your feedback, Miguel. I am sorry to hear that your experience did not meet your expectations. Providing responsive and helpful service is very important to our team, and we understand how frustrating communication challenges can be. We would appreciate the opportunity to learn more about your experience and work toward a resolution. Please contact our office directly at 404-390-1190 so we can address your concerns and see how we can help. Thank you for bringing this is our attention."
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Demetria Pyatt

May 9, 2026

5  out of  5
rating by Demetria Pyatt
"Shantai made my entire day. Imagine having one of the toughest days of your life be filled with sunshine through a phone call. 10000/10 recommend Shantai to everyone!! Thank you for being so kind and having an amazing sense of humor!"
We responded:
"Thank you Demetria for this incredible heartfelt review! We're so happy to hear that Shantai was able to brighten your day and provide such a positive experience during a difficult time. Her kindness, compassion, and sense of humor truly make a difference, and we're lucky to have her on our team. We truly appreciate your recommendation and always here whenever you need us! "
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Mason Cloud

May 5, 2026

5  out of  5
rating by Mason Cloud
"Very professional team. They helped me throughout the entire process and ensured I knew exactly what I was signing up for, as well as explaining all the coverages that were available."
We responded:
"Thank you Mason for sharing your experience with us! Providing professional service, clear communication, and making sure our customers fully understand their coverage options is always our goal. We truly appreciate your trust in us and look forward to being here for all your insurance needs!"
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Respect_The_Curv

May 4, 2026

5  out of  5
rating by Respect_The_Curv
"Kai was AMAZING! Saved me money, improved the quality of my insurance and took her time assisting me. Patience, knowledge, and fundamentals got me to the place I needed to be. Top level experience, couldn't have been better. 5 star service! Thank you so much for helping me Kai! 🎉🎉🎉🎉💐💐💐💐🏆🏆🏆🏆"
We responded:
"Thank you so much for your incredible review! We're thrilled to hear that Kai was able to save you money while improving your coverage, that's exactly the kind of experience we aim to provide. Her patience, knowledge, and dedication truly make a difference, and we're so glad she helped get you where you needed to be. We appreciate your trust and your five-star feedback, don't hesitate to reach out if you ever need anything! "
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Jasmine Blade

April 30, 2026

5  out of  5
rating by Jasmine Blade
"Heaven sent!!! Definitely made my day. I got more than what I thought I could afford. Thank you so much!!!"
We responded:
"Thank you so much Jasmine for your kind words! We're thrilled to hear we could make your day and find coverage that exceeded your expectations while staying within your budget. That's exactly what we strive for! If you ever need anything, we're always here to help!"
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Rob Ruk

April 30, 2026

5  out of  5
rating by Rob Ruk
"Kai, thank you for spending the time I needed to get my coverage changed. You made my day. Kaitlin should be proud to have you as an agent. You're an exemplary agent. I appreciate you going over my coverage and making it simple to understand."
We responded:
"Thank you Rob!"
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Debra Yearby

April 30, 2026

5  out of  5
rating by Debra Yearby
"Shanti was the very best . She was very patient and walk me through everything."
We responded:
"I love hearing that! Thank you Debra for taking the time to share your experience! We appreciate your feedback and are always here if you need anything!"