State Farm® Insurance Agent Kaitlin Ponce

"The best sales advocate I could have been that lucky to get on the phone knowledgeable respectful friendly other than a fairly Rush moment she was there for me had the policy finished very quickly and very efficiently I was a very happy customer thank you very much"

"Victoria and Nate were amazing, they were both fast efficient and got me a great quote with a personal touch. Highly recommend."

"Working with Kaitlin Ponce and her team has been a wonderful experience! Living in Atlanta I had a few issues with my car and getting it fixed and covered was a breeze. The only reason I am leaving this team is because I am relocating to another state. Anthony was incredibly helpful, letting me know the steps I needed to take and even connecting me with a local agent near my new address! I cannot say enough good things!"

"i have been with Kaitlin Ponce for a long time. when i call needing help they are professional and courteous. They never make me feel rushed. They take the time to throughly review and answer all my questions."

"I don't know where to start. Nate was fabulous. I needed to lower my insurance but I was very indecisive. Nate was very patient it took me almost a month to decide on changing he followed up. Omg! I can say more but I don't know where to start #nateisgreat"

"I have been a customer for a little over a year. I have dealt with local agents and they've disappointed me. One thing Kaitlyn and her team have never done is let me down. Even with the distance, I'll never let them go. ILY, Kaitlyn, Jonathan and the amazing, Mrs. Ajani. You are definitely my family from another mother AND father. Happy Thanksgiving and Merry Christmas. All my love!!! Edit (01/23/26) Currently working with Alexandria on my renters policy and she has been super helpful. Thanks again guys. ⭐️⭐️⭐️⭐️⭐️"

"Adjonna (spelling?) was so knowledgable and professional. She had me up to speed on the issues and changes to come in a matter of minutes. Great experience!"

"I had a great experience with Kaitlin Ponce State Farm. Shantai provided excellent customer service—friendly, professional, and very helpful throughout the process. Everything was explained clearly, and I felt confident and taken care of. Highly recommend this office!"

"Johnathan was very helpful and walked me through my different coverage options to make them easy to understand. Really appreciated his help in finding an insurance option that fits my needs"

"I've been a client of Kaitlin Ponce for many years. The team has always given me excellent service throughout the years. Anthony Houston helped me with my concerns yesterday and was extremely professional and proficient. Helped me resolve my issues/questions quickly"

"Selling and buying a home is so stressful. Having the right insurance coverage helped make it a little less stressful. Alexandria was super patient and thorough and went through all my options to help me make the most informed decision. Awesome client service!"

"Courteous and thorough service on short notice for a customer need with a few warts on it. I will return when additional coverage needed."

"Shantai made my transition from SC to GA smooth and painless. I felt like I was talking to a trusted family member. She helped me to make the best choices for me and my needs. Give her a raise!"

"Anthony Houston was very helpful and responsive with discussing a variety of insurance coverages and discounts."

"Excellent customer service!!! Thank you!"

"I spoke with Anthony about my account and he is very attentive. He answered all my questions in depth and addressed any concerns I had completely."

"⭐⭐⭐⭐⭐ Anthony is an outstanding insurance agent! He is knowledgeable, professional, and truly cares about his clients. He took the time to explain my coverage options clearly, answered all of my questions, and made sure I was getting the best policy for my needs. The entire process was smooth and stress-free, and his responsiveness and attention to detail really set him apart. If you’re looking for a reliable and trustworthy State Farm agent, I highly recommend Anthony!"

"I know i’m super late with my review, but better late than never! Nathan and Ajani are great! Thank you so much for all of your help with my policies!"

"Mrs. Ponce is a national treasure! She’s great at what she does, and even better at customer service and explaining the alternatives. I can count on her to help always!"

"Nate did a great job and got us the best price around. Thank you Nate for saving us thousands in our business auto"

"Victoria delivered exceptional customer service during our enrollment process. I was quite impressed with her knowledge of the range of products and detail in which she explained each product. She made the experience very personal and pleasant. My husband and I are happy and would highly recommend Victoria and Kaitlin Ponce. In fact, we are returning customers!"

"I called to get a quote from State Farm and I was assisted by Shantai Smith. Shantai deserves five stars because she gave me a great customer experience. Her patience and thourough explanation and respect is outstanding. Thank you State Farm for employing a quality representative by the name of Shantai Smith."

"January 6, 2026 To Whom It May Concern: I called last week regarding a question with my bill, however, I'm sure the office was closed due to the holidays. I called back Monday, January 5, 2026 and spoke to a very nice guy (Anthony). On previous calls, I talked to a nice young lady and a gentleman named Jonathan, both were GREAT!! I'm very big on customer service, me myself, over 35 years of experience. When I can hear and feel the smile of a genuine person (even though I can't see them) it goes well with my kind spirit. This type of feeling allows me to acknowledge that person. So today, I took time out of my busy schedule to recognize the laughter in Anthony's voice and to note, his word counts, he called me back with an update. Anthony provided me with some good news regarding my billing concerns. Thank You Anthony for your pleasant tone and demeanor, hopefully, it takes you to the next level. Excellent Customer Service 🙏 Sincerely, Ms. Angela Wilks"

"Kaitlin Ponce is the best, customer service is great"

"She was very nice made my day she treated me like more than just a customer she treated me like family she talk to me like family w laugh and everything she was amazing I only want to do my business with her thank you so much Shantai Smith"