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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Janet Dyal

Janet Dyal

January 10, 2025

5  out of  5
rating by Janet Dyal
"Kala was so helpful and did a fantastic job! She made it quick and simple."
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Amanda Kunst

January 9, 2025

5  out of  5
rating by Amanda Kunst
"Anthony was amazing ! Very helpful and knowledgeable! Highly recommend!!!"
We responded:
"Thanks Amanda!"
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Sonia Tetlow

January 8, 2025

5  out of  5
rating by Sonia Tetlow
"We really appreciate the customer service we've received from State Farm, most recently from Ajani Haywood. We had questions about car insurance rate increases that came up over the holidays. Ajani jumped in to help us while others were out on leave so that we would not be left waiting for a response. She identified a couple of areas where we could potentially save money to bring our costs down. Ajani was prompt, thorough, and very friendly. We appreciate all of her help and consideration!"
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Ahsan Raza

January 8, 2025

5  out of  5
rating by Ahsan Raza
"Very friendly, service oriented. They really know their job. Very much satisfied."
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Stephen Parker

January 7, 2025

5  out of  5
rating by Stephen Parker
"Jonathan did a great job of reviewing all our insurance information this morning. He was very thorough yet personable in his demeanor."
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Carl Easton

January 6, 2025

5  out of  5
rating by Carl Easton
"She's a great person and wonderful agent respectable person and do her job pretty well thank you Kaitlyn ponce."
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Jack Byrne

January 4, 2025

5  out of  5
rating by Jack Byrne
"Kala was very helpful when I updated my policy!"
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Scott

January 3, 2025

5  out of  5
rating by Scott
"Nate the Great! I recently had the pleasure of speaking with Nate, a representative from State Farm, and I couldn’t be more impressed. From the moment we connected, his professionalism and extensive knowledge shone through. He took the time to listen to my needs and provided me with thorough assistance, explaining my options in detail. Thanks to his expertise, I’ll be saving hundreds of dollars every month! I truly appreciate his help, and I feel so fortunate to have him as my advisor. Thank you, Nate, and may God bless you in Christ!"
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Earl Stephenson, Jr

January 2, 2025

5  out of  5
rating by Earl Stephenson, Jr
"I called to discuss my premiums in detail. I had the pleasure of speaking with Kala. She was engaging, professional, and extremely helpful. I greatly appreciated the time she took with me to make sure I had complete understanding every step of the way. I would recommend The Katlin Ponce Team and Kala in particular!"
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Sharodon Jenkins

January 2, 2025

5  out of  5
rating by Sharodon Jenkins
"Anthony has been a tremendous help throughout my time being with Statefarm. It truly makes a difference when someone cares about what they do."
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Brenda Ross

December 31, 2024

5  out of  5
rating by Brenda Ross
"I spoke with Anthony Houston my customer service rep at state farm. Such a delightful young man. This is the second time he has helped me and was very polite courteous and so attentive to the issue I had. I was very impressed with him. Great job!!!"
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Andrea Anom

December 30, 2024

5  out of  5
rating by Andrea Anom
"Anthony Houston did a fantastic job refreshing my policy and educating me on possible savings. Great attitude and extremely helpful!"
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yejide odegbami

December 30, 2024

5  out of  5
rating by yejide odegbami
"Anthony Santiago is always so helpful and very pleasant!!!! He goes above and beyond to provide the best service."
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Korby Marks

December 27, 2024

5  out of  5
rating by Korby Marks
"Just had a wonderful experience with Anthony via Kaitlin Ponte’s State Farm firm. Anthony was courteous, professional, informative and thorough. I sincerely appreciate how competent he was in helping me and my Mom with our insurance needs."
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Marvin Wooley

December 27, 2024

5  out of  5
rating by Marvin Wooley
"Where do I begin? Nate was tremendous. From the beginning he was very accommodating with my situation and was a wealth of knowledge, anticipating potential needs or concerns. He exceeded my expectations and is an exceptional representation of the local office and State Farm in general."
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Daniel Herb

December 26, 2024

5  out of  5
rating by Daniel Herb
"Outstanding service and patience as i switched to state farm and saved $200+ per month!!"
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jmh4455

December 26, 2024

5  out of  5
rating by jmh4455
"Anthony was wonderful. His follow up was perfect and assured me the situation had been handled."
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Francis Afedi

December 23, 2024

5  out of  5
rating by Francis Afedi
"I really want to expressed my profound gratitude for Anthony Houston of State Farm. He explained and helps me make effective auto policy for my 5 cars. He save me tons of dollars, for me he is simply the best agent I hv ever work with"
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Lorreli Longmire

December 20, 2024

5  out of  5
rating by Lorreli Longmire
"Because of rising insurance costs, I was searching for options. A friend referred me to Nate (whom she used and spoke highly of). I was curious so I contacted him. Nate was very thorough. I needed a lot of details and asked many questions. His responses were immediate, his demeanor was professional, and he was very patient with me. I never felt "pushed" to make my decision, and he kept each appointment on time. I was highly impressed! I am now a member of the State Farm family, and it's largely due to Nate!! Thanks Nate 😊"
We responded:
"Welcome to Kaitlin Ponce State Farm, Lorreli! I'm so happy you were able to work with Nate. I agree he's great!"
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Kelvin Feliz

December 20, 2024

5  out of  5
rating by Kelvin Feliz
"Amazing Everithing is Good !"
We responded:
"Thanks Kelvin!"
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B R Brown

December 19, 2024

5  out of  5
rating by B R Brown
"Nate was EXTREMELY HELPFUL & PATIENT w/this Ol' Lady! 🙃 Not that old but...Really not that adept either at anything that requires even a little bit of technical knowledge as simple as even finding an Email or Text just sent to me, due to a long term illness I've had for several yrs, but Nate was very patient & kind throughout the entire process of explaining all I needed to understand regarding my new policy, & I am sure he will be of great help to me as well as any other Clients his Agency &/or Primary Agent Kaitlin Ponce acquire in the future so...Thxs again Nate, & Happy Holidays! Sincerely, Brenda R. Brown"
We responded:
"Thank you so much Brenda! Welcome to the Kaitlin Ponce State Farm family. I'm so happy you had such a great experience with Nate!"
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Michael Poole

December 18, 2024

5  out of  5
rating by Michael Poole
"Camille at Kaitlin Ponce State Farm Agency, is a super person to work with. 5-star rating!!"
We responded:
"Thanks Michael! We appreciate your loyalty to State Farm!"
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Ashley Hala

December 18, 2024

5  out of  5
rating by Ashley Hala
"Thanks Anthony H for your awesome service!"
We responded:
"Thank you Ashley! We appreciate you!"
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Jade R

December 12, 2024

5  out of  5
rating by Jade R
"I joined the company a few days ago, and the amount of patience Anthony showed is astounding. I shopped around a bit, and I received the best quotes with the company."
We responded:
"Thank you for leaving a review Jade! I'm happy you were happy with us!"
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james johnson

December 11, 2024

5  out of  5
rating by james johnson
"Anthony H did an awesome job helping us out and answering all of our questions!"
We responded:
"Thanks James!"