State Farm® Insurance Agent Kaitlin Ponce

"Just got off the phone with Anthony. He did a great job going over our insurance that we had to check and be sure we had everything we needed and explained exactly what coverage we had. Thank you!"

"Miss Ajani was delightfully friendly, and very helpful and courteous in setting up a Review of Our Homeowners Policy. I truly Appreciate her help."

"Anthony Houston did a great job! I’m very pleased with his service."

"Ajani did really well answering all my questions & concerns patiently on call. Everytime you guys do better than expectations. Keep up this spirit."

"Ajani was very helpful in trying to get my home security discount benefits hopefully applied."

"Two people, Nathaniel and Anthony. Two words, Absolutely Amazing!!!!"

"Victoria was excellent and very professional I would recommend her and state farm to all of my family and friends"

"Ciera was very kind, professional and knowledgeable while providing good advice and providing me with an affordable quote for my new home. Thank you so much for your help, my family and I truly appreciate it."

"Anthony is fantastic 👏. He helped me with my home owners insurance issue as soon as I explained my issue. He repeated what I told him and made it clear of what the issue was. He paid attention to details and made it easy for me to ask questions and get answers. He even explained other ways I could make changes and get my premium lower. Thanks Anthony... it was a pleasure and a relief talking with you today."

"Agent very helpful."

"Thank you Kala for the phone call. You're awesome. It's always nice to talk to a person."

"Anthony and Kala were great"

"Amazing! Very respectful and understanding"

"Alexandria did an amazing job, answered all my questions and made my process so easy! Great job!"

"Always great customer service calls!"

"Ajani and Alexandria were very helpful in reviewing and advising me on my insurance needs. Greatly appreciate their efficiency and expertise!"

"Ciera was a real pro at customizing the coverage our household needed and it ended up being better coverage at a lower rate. Ajani is always eager to answer any questions to make for the best customer experience"

"Excellent customer service! Listened to my needs and then provided the best options! Highly recommended!"

"Anthony was incredibly helpful in updating my policy! He was friendly, patient, and made the entire process quick and easy. It’s always a relief to work with someone who genuinely cares and takes the time to explain everything clearly. Highly recommend working with him if you’re with State Farm!"

"She helped me out a lot"

"Great job."

"Victoria was the absolute best! She helped me get homeowners insurance efficiently. During the week of closing, I needed to update my policy ASAP and she quickly pulled together everything the lender needed with no fuss. Very pleased!"

"Been with State Farm through Kaitlin Ponce's office for years and the staff and service are great! I regularly get holiday and birthday cards from their office which is a nice gesture to show we aren't just numbers. Shoutout to Anthony who recently helped me with some discounts on my auto insurance policy!"

"Catlin Ponce was amazing and patient. Communication via text did not take away from the kindness I felt in her helping me get a great policy!"

"We’ve been fighting with State Farm for five months after a massive 1 minute micro burst occurred within the 8 hour storm on December 29th around 4:30am. We are in the 1/2 mile section of our neighborhood which experienced the most damage. Less than 3 miles away they recorded a tornado. The burst lifted our shingles, bent our gutters, gutter guards were lifted, and 6ft metal garden stakes were bent in half during the storm. More importantly, we have a hole in the roof from a 10ft projectile tree branch, with zero trees over our main structure. Our roof was completely covered in large tree branches, the pool and roof were covered in large pine tree limbs (nearest pine trees are hundreds of feet away), water pouring into multiple rooms, and more. State Farm refuses to replace the roof. Over 10 years of being a loyal customer, paying heavy premiums, crazy premium increases, and having referred all of my homeowner clients to State Farm over my 18 year career. This is not a good testimony for our nationwide group of over 170,000 agents and vendors who converse on threads daily. In the first few weeks after the December storm, State Farm sent a 3rd party adjuster, as well as a State Farm adjuster to inspect. The State Farm adjuster never stepped foot on the roof nor took drone video, but made multiple trips to our home in the first 6 weeks. In addition, we had independent roofers send State Farm multiple hands-on videos, photos, and drone videos. I’m copied on the emails and my claim number is in the subject line. ZERO response for weeks. 8-10 weeks later we were assigned a second adjuster with an unprofessional attitude who never visited our home. He claimed he could not open the links from the roofer via their platform. This was the same email thread the previous adjuster claimed they opened the links and reviewed. Lazy and dishonest. The second adjuster made a desktop assessment to stand by the original assessment and only make repairs, still not offering roof repairs over our master bath and over the garage where we had 20ft limbs hitting the garage apartment roof during the burst. Weeks later the original adjuster was as reassigned and visited with an additional State Farm adjuster. They mysteriously found the broken shingle over the two story garage and offered $14 for extra repairs. $14. They held their opinion the roof did not need replaced and I quote, “your roof is in good shape because I can walk on it without slipping. If you needed a new roof I wouldn’t have traction.” I honestly could not believe this joke of an excuse I was hearing so I politely asked them to repeat what they said. They did. Then I mirrored them and said, “Just so I understand, you state my roof is in good shape and doesn’t need replaced because you can safely walk on it without slipping.” They agreed and confirmed again. Note: the original adjuster present during this conversation, during one of their earlier visits said and I quote, “Wow, you can clearly see the shingles are lifted from here.” Again, the roofer videos show the mark ups where the roof is circled all over and you can clearly see the shingles are lifted. State Farm still refuses to approve replacement, only offering to repair the main hole damage and inside sheetrock ceiling damage. They do not want to address the actual roof in areas water poured into other rooms of the house. They claim those parts of the roof are “poor craftsmanship”. We filed the initial claim due to the hole in the roof AND the water pouring into certain rooms, which was not an issue before the December 29th storm. It should not be this difficult as a consumer!"