State Farm® Insurance Agent Kaitlin Ponce

"I had the privilege of having Shantai as my customer service representative. She was very knowledgeable and recommended what would be best for me. She was patient and courteous and very humorous which always helps . She found me several discounts which goes a long way!! Thank you for your time and patience and delivering outstanding customer service."

"Friendly, professional assistance from start to finish"

"Shantai was incredibly helpful with getting our insurance set up! She provided phenomenal customer service!"

"Shantai was incredibly helpful with getting our insurance set up! She provided phenomenal customer service!"

"After my last carrier increased my rates again for no reason, I decided to shop for another carrier. I hit the jackpot with Agent Shantai Smith of State Farm. Ms. Smith was attentive and understanding about exactly what I wanted. My monthly rate is now a fraction of what I have been paying for three years. I saved on my homeowners and auto as well as other perks offered by State Farm. I wondered if all this was too good to be true so I used artificial intelligence (Google version) to compare the two insurance companies. Google AI returned State Farm to be the consumer’s choice over “the good hands people.” That sealed the deal. I called Ms Smith and she spent an hour past the office hours to get me signed up. She was truly amazing. I am referring my friends and family to Ms Smith and State Farm. The money saved will be well worth the time. Probably the best customer service experience I’ve had in decades!!"

"A great wonderful job"

"Great experience switching from my old insurance to State Farm. I was able to save some money and that is ok with me. My agent Victoria Cullen understood my need and my budget!"

"Absolutely HORRENDOUS customer service. Completely unresponsive and very difficult to get in touch with. Only do business with this group if you enjoy unnecessary stress and headaches."

"Shantai made my entire day. Imagine having one of the toughest days of your life be filled with sunshine through a phone call. 10000/10 recommend Shantai to everyone!! Thank you for being so kind and having an amazing sense of humor!"

"Very professional team. They helped me throughout the entire process and ensured I knew exactly what I was signing up for, as well as explaining all the coverages that were available."

"Kai was AMAZING! Saved me money, improved the quality of my insurance and took her time assisting me. Patience, knowledge, and fundamentals got me to the place I needed to be. Top level experience, couldn't have been better. 5 star service! Thank you so much for helping me Kai! 🎉🎉🎉🎉💐💐💐💐🏆🏆🏆🏆"

"Heaven sent!!! Definitely made my day. I got more than what I thought I could afford. Thank you so much!!!"

"Kai, thank you for spending the time I needed to get my coverage changed. You made my day. Kaitlin should be proud to have you as an agent. You're an exemplary agent. I appreciate you going over my coverage and making it simple to understand."

"Shanti was the very best . She was very patient and walk me through everything."

"Very professional,courteous. Seemed informative and very pleasant to speak with"

"I just want to send a shout out to Kai Ponce!!! Thank you for your professionalism, kindness and guidance with my policy needs… and that dab of humor was next level! Thank you again…. “My Agent just might be better than yours!!!”"

"Great customer service and attention to detail continues with Victoria Cullen with a great review of my current circumstances. No pressure, no hard-selling, no nonsense - just an arm-chair chat. I appreciate Kaitlin's team."

"We received fantastic service from Ajani Haywood in the service dept. She is amazing at responding in a reasonable amount of time. She's quick to research the answer to your question. It was great that I can always email her and get my issue resolved with professional and friendly service. Even after moving to another state, we needed to prorate our coverage and recently needed information about our prior claims. She is very helpful and reliable and Kaitlyn is very lucky to have Ajani on her team. We didn't have any issues with our State Farm coverage in Georgia."

"State Farm offered the most competitive pricing compared to all the other providers we considered. Shantai was incredibly helpful in guiding me through finalizing my home and auto insurance policies. She is both knowledgeable and friendly, making the entire process smooth and stress-free. Highly recommend working with shantai and her office!"

"Victoria was a very professional and easy to understand Agent with State Farm. She made the whole process simple and getting car insurance was not at all complicated. I saved over $75 a month going with State Farm. Thanks a lot Victoria."

"Long time client with a multitude of bundled insurances tailored specifically to all my needs: Have never been disappointed always above and beyond. Victoria handled my most recent added policy TOP TIER !!!"

"I’ve had a great experience working with Johnathan. He is consistently personable, professional, and knowledgeable in his role. He is always a pleasure to speak with and makes every interaction easy and stress-free. I truly appreciate his reliability and the level of service he provides!"

"Mrs.Smith, was very detailed professional and courtesy she deserves all five stars 👍"

"We worked with Kai Barnes on homeowners, boat coverage, and umbrella policy. She was always pleasant, helpful and thorough. If there was any information she may have not been sure about, she always made sure she got the answer and made us aware."

"Getting car insurance with State Farm was a fun experience. Kaitlin was friendly, nice, loving, caring and professional all in one. She made the process easy and simple. I have high praise for State Farm. I will recommend State Farm, specifically, Kaitlin Ponce to everyone who asks if I know of a reputable car insurance company."