State Farm® Insurance Agent Kaitlin Ponce
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lenora Massey
February 23, 2026
"Representative Alexandria was thorough and well knowledgeable of State Farm insurance. Very polite and made sure I understood what I was being quoted. Outstanding job for me. She was a pleasure to talk with and enlightening me on issues that I was concerned about."
"Thank you, Lenora, for your kind words. We're thrilled to hear that you had such a positive experience. Providing thorough, knowledgeable, and courteous service is always our goal, and we're so glad we could make everything clear and easy to understand for you. We truly appreciate you taking the time to share your feedback and look forward to continuing to serve you."
Alex Avery
February 23, 2026
"Alexandria was not only amazing because we're name twins, she delivered phenomenal customer service from beginning to end. So grateful for all her help and diligence walking me through every step, especially since it was my first time buying car insurance on my own."
"Thank you so much for your kind words! We're thrilled to hear that Alex provided phenomenal service and made your first experience buying car insurance on your own such a positive one. That is such a big milestone, and we're so glad she was able to walk you through each step with care, diligence, and clarity. "
yeshwanth permishetty
February 19, 2026
"Shantai handled the call very well.."
"Thank you Yeshwanth for your kind review!"
Teresa Pilgrim
February 16, 2026
"I have rental car insurance with my auto insurance policy,so I don’t need to purchase the extra insurance thru the rental company while I’m on vacation."
"Thank you, Teresa, for your review. "
Donald Davis
February 16, 2026
"Fast, easy and honest"
"Thank you for the kind review!"
happy lucky
February 12, 2026
"Kaitlin was very kind person
She helped me a lot"
"Thank you so much for your kind review!"
Carline Lawrence
February 8, 2026
"Great service"
"Thank you, Carline, for your kind review!"
Norma raylene Godfrey-Hudson
January 30, 2026
"The best sales advocate I could have been that lucky to get on the phone knowledgeable respectful friendly other than a fairly Rush moment she was there for me had the policy finished very quickly and very efficiently I was a very happy customer thank you very much"
"Thank you, Norma, for your kind review. We are grateful you took the time to share your experience. We appreciate your trust and look forward to being here for you whenever you need us."
Benjamin Hain
January 29, 2026
"Victoria and Nate were amazing, they were both fast efficient and got me a great quote with a personal touch. Highly recommend."
"Thank you for the review Benjamin!"
Madalyn Mentor
January 29, 2026
"Working with Kaitlin Ponce and her team has been a wonderful experience! Living in Atlanta I had a few issues with my car and getting it fixed and covered was a breeze. The only reason I am leaving this team is because I am relocating to another state. Anthony was incredibly helpful, letting me know the steps I needed to take and even connecting me with a local agent near my new address! I cannot say enough good things!"
"Welcome to Atlanta Madalyn! I'm glad Johnathan and my office could make things easier on you!"
Deborah Hylton
January 26, 2026
"i have been with Kaitlin Ponce for a long time. when i call needing help they are professional and courteous. They never make me feel rushed. They take the time to throughly review and answer all my questions."
"Thank you, Deborah, for your kind words. We are so glad to hear that the team consistently provides professional, courteous service and takes the time to thoroughly answer your question without ever making you feel rushed. We look forward to continuing to support you whenever you need us."
Takeya Turner
January 23, 2026
"I don't know where to start. Nate was fabulous. I needed to lower my insurance but I was very indecisive. Nate was very patient it took me almost a month to decide on changing he followed up. Omg! I can say more but I don't know where to start #nateisgreat"
"Thank you, Takeya, for sharing this wonderful feedback! We're thrilled to hear that Nate was so patient and supportive throughout the process. Taking the time to follow up and help you feel comfortable with your decision is exactly the level of service we strive to provide. We truly appreciate your trust and kind words; Nate will be so happy to hear this. "
Nikki Prescott
January 23, 2026
"I have been a customer for a little over a year. I have dealt with local agents and they've disappointed me. One thing Kaitlyn and her team have never done is let me down. Even with the distance, I'll never let them go. ILY, Kaitlyn, Jonathan and the amazing, Mrs. Ajani. You are definitely my family from another mother AND father. Happy Thanksgiving and Merry Christmas. All my love!!!
Edit (01/23/26) Currently working with Alexandria on my renters policy and she has been super helpful. Thanks again guys. ⭐️⭐️⭐️⭐️⭐️"
"Thank you so much for this beautiful review. We're honored you chose our team and humbled that you feel like family. Knowing we've earned your trust is the best compliment we could receive. We'll keep working hard to never let you down!"
Jenny
January 23, 2026
"Adjonna (spelling?) was so knowledgable and professional. She had me up to speed on the issues and changes to come in a matter of minutes.
Great experience!"
"Thank you, Jenny, for your kind review. We are so glad to hear that Ajani was able to get you up to speed quickly and provide such knowledgeable, professional service. We truly appreciate your feedback and are happy to hear you had a great experience. Please don't hesitate to reach out if need anything in the future!"
donna france
January 22, 2026
"My agent Nate has been the most patient person I've met. Thank you so much for exceptional service."
"Thank you, Donna! I love hearing how patient Nate was with you. I am so thankful we provided such exceptional service, looking forward to serving you for years to come! "
Indica Harris
January 22, 2026
"I had a great experience with Kaitlin Ponce State Farm. Shantai provided excellent customer service—friendly, professional, and very helpful throughout the process. Everything was explained clearly, and I felt confident and taken care of. Highly recommend this office!"
"Thank you Indica for taking the time to share your experience! We're thrilled to hear that Shantai provided such friendly and professional service throughout the process. Making sure everything is clearly explained and that our customers feel confident and taken care of is always our goal. We truly appreciate your recommendation and look forward to being here for you whenever you need us! "
Olivia Wineski
January 22, 2026
"Johnathan was very helpful and walked me through my different coverage options to make them easy to understand. Really appreciated his help in finding an insurance option that fits my needs"
"Thank you, Olivia, for your kind review. We love hearing how helpful Johnathan was while walking you through all your coverage options. We are so thankful to be able to help you with any of your insurance needs. "
Ken Hooper
January 20, 2026
"I've been a client of Kaitlin Ponce for many years. The team has always given me excellent service throughout the years. Anthony Houston helped me with my concerns yesterday and was extremely professional and proficient. Helped me resolve my issues/questions quickly"
"Thank you ken for your kind words! We truly appreciate your continued trust throughout the years. I'm glad I could assist you and help resolve your concerns quickly and professionally. We're always here whenever you need us!"
Dawn Scurry-Thomson
January 20, 2026
"Selling and buying a home is so stressful. Having the right insurance coverage helped make it a little less stressful. Alexandria was super patient and thorough and went through all my options to help me make the most informed decision. Awesome client service!"
"Thank you so much Dawn for sharing your experience with us. We know how stressful buying and selling a home can be, and we're glad that having the right insurance coverage helped ease that process. Alex's patience and thoroughness truly make a difference, and we are thrilled to hear you felt informed and well taken care of. We appreciate your trust and kind words!"
Stuart S.
January 16, 2026
"Courteous and thorough service on short notice for a customer need with a few warts on it. I will return when additional coverage needed."
"Thank you for your feedback, Stuart. We're glad we could provide courteous and thorough service, even on short notice. We truly appreciate the opportunity to assist you and look forward to helping again when additional coverage is needed. Please don't hesitate to reach out anytime!"
Jerel Smith
January 16, 2026
"Shantai made my transition from SC to GA smooth and painless. I felt like I was talking to a trusted family member. She helped me to make the best choices for me and my needs. Give her a raise!"
"Thank you so much for sharing your experience, Jerel! We are so thrilled to hear that Shantai made your transition smooth and painless and that you felt supported every step of the way. She truly cares about helping people make the best choices for their individual needs. We appreciate your kind words and trust!"
Jackson Moore
January 15, 2026
"Anthony Houston was very helpful and responsive with discussing a variety of insurance coverages and discounts."
"Thank you for sharing Jackson. We love hearing how Anthony helped walk you through the different coverage options and discounts available. Making sure everything is clear and tailored to your needs is always my priority!"
Melissa Johnson
January 15, 2026
"Excellent customer service!!! Thank you!"
"Thank you, Melissa, we appreciate you! "
Latyvia Barnes
January 15, 2026
"I spoke with Anthony about my account and he is very attentive. He answered all my questions in depth and addressed any concerns I had completely."
"Thank you Latyvia for sharing your experience. I am glad Anthony was able to answer all your question and concerns. Providing attentive, clear, and reliable services is always our goal. "
jasmine langford
January 15, 2026
"⭐⭐⭐⭐⭐
Anthony is an outstanding insurance agent! He is knowledgeable, professional, and truly cares about his clients. He took the time to explain my coverage options clearly, answered all of my questions, and made sure I was getting the best policy for my needs. The entire process was smooth and stress-free, and his responsiveness and attention to detail really set him apart. If you’re looking for a reliable and trustworthy State Farm agent, I highly recommend Anthony!"
"Thank you, Jasmine, for your kind words and thoughtful review! We're thrilled to hear that Anthony provided such a smooth stress-free experience and took the time to clearly explain your coverage options. We sincerely appreciate your recommendation and look forward to assisting you with any insurance needs in the future! "