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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diallo Williams

March 17, 2025

5  out of  5
rating by Diallo Williams
"Kaitlin Ponce's office stands out as the finest in Georgia! Her team consistently prioritizes my needs, offering discounts and suggestions to enhance my policy. I've been a client since 2021, and my agent, Kala Myers, has been exceptional with her remarkable memory and keen attention to detail. During our annual review, she reminded me to update my life insurance beneficiary, which I had overlooked. Great work, Kala—you truly helped me out!"
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Sabrina Cedeno

March 14, 2025

5  out of  5
rating by Sabrina Cedeno
"I had such a great experience with Nate from State Farm. He was super helpful and really took the time to explain everything so I understood my options. He made the whole process way easier than I expected!"
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John Chissell

March 14, 2025

5  out of  5
rating by John Chissell
"Victoria was extremely nice, helpful, informative and just gave me an all-around wonderful experience!"
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Cynthia Smith

March 12, 2025

5  out of  5
rating by Cynthia Smith
"Anthony is knowledgeable and very professional. He knows his stuff and is an excellent listener and communicator. Thank you for your help!"
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Kathlene Turner

March 10, 2025

5  out of  5
rating by Kathlene Turner
"Great customer service!"
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Curtis Starr

March 10, 2025

5  out of  5
rating by Curtis Starr
"I'm very satisfied with your professionalism thank you"
We responded:
"Thanks!"
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Laneka Alexander

March 10, 2025

5  out of  5
rating by Laneka Alexander
"Dru is amazing! Ajani is amazing! I would write multiple reviews about the Kaitlin Ponce team if I could! They’re amazing!"
We responded:
"Thank you Laneka! We are so happy we could help!"
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Meredith Durden

March 10, 2025

5  out of  5
rating by Meredith Durden
"Anthony and Nate were super helpful and answered all my questions. Have always had great customer service from Kaitlin’s team!"
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Jamie Boaz

March 7, 2025

5  out of  5
rating by Jamie Boaz
"Alex and Jonathan were awesome!! I saved over $200 along with better coverage switching to State Farm from Allstate. Thank you both for for patience and willingness to walk me through the process.."
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Braden Payne

March 7, 2025

5  out of  5
rating by Braden Payne
"Anthony was very helpful"
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Black Ice

March 6, 2025

5  out of  5
rating by Black Ice
"I had a great experience"
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Linda Ponder

February 27, 2025

5  out of  5
rating by Linda Ponder
"Camille provided me with excellent customer service as usual. She was very concerned with all my needs"
We responded:
"Thanks Linda!"
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Margaret Holmes

February 26, 2025

5  out of  5
rating by Margaret Holmes
"Very kind and well pleasant and understanding 😊 thank"
We responded:
"Thank you!"
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Chris Bowen

February 26, 2025

5  out of  5
rating by Chris Bowen
"Victoria is AMAZING and efficient! I am all about customer service with my book, "Beyond 5 Star Quality!" I was very impressed with the customer care!! Dr. Chris Bowen"
We responded:
"Thank you for the kind words Chris! I agree, Johnathan is awesome!"
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erika pettway

February 25, 2025

5  out of  5
rating by erika pettway
"I’ve been a State Farm customer for over 10 years! I wanna thank Anthony Houston providing me with tremendous help and guidance when I went through my car being totaled out ! I thank State Farm for all the help and I especially wanna thank Kaitlyn Ponce, my agent and the people that work for her for making the process so smooth and also Brittany Blake was a phenomenal person as well in this transition thank you thank you thank you State Farm."
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Creekmore Johnson

February 24, 2025

5  out of  5
rating by Creekmore Johnson
"Anthony Houston saved 🛟 Kaitlin Ponce State Farm a customer from leaving ✈️ by helping him lower 📉 his monthly rates 👍"
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Luna Carlson

February 21, 2025

5  out of  5
rating by Luna Carlson
"Kaitlin’s team is top notch. Recently, Anthony H helped answer a question for me and ensure I continue to receive my alarm monitoring discount. He was very helpful and knowledgeable. Anthony went above to ensure he had what he needed from me."
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Latonya Elliott

February 21, 2025

5  out of  5
rating by Latonya Elliott
"I appreciate the advice and service of Nate! I think I got a great price and him included everything that I needed!"
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Roger Wallace

February 20, 2025

5  out of  5
rating by Roger Wallace
"Moved to Atlanta in 2017 and decided to choose state farm to cover my car and life insurance. They have always been polite and professional. They have offered me options/suggestions on reducing my premiums. Ajani has been helpful. Highly recommend"
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Rob Ruk

February 19, 2025

5  out of  5
rating by Rob Ruk
"Nate was awesome. He took all the time I needed. He explained everything in detail."
We responded:
"Thank you Rob!"
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Jamie Stulpin

February 19, 2025

5  out of  5
rating by Jamie Stulpin
"Nate did a great job with getting me set up on an insurance plan that would save me money from what I was paying on my premiums with Geico. Keep up the great work with taking care of the customers, Nate!! 10/29/24- Nate and Camille both did a great job today with helping answer questions I had and getting my bill paid. Couldn’t ask for a better team!! 2/19/25- Spoke with Camille today about my renter’s insurance renewal. She helped me take care of getting the updated information emailed to my leasing office. She also answered some other questions I had about my auto policy as well. Very knowledgeable about the products and a shining example of awesome customer service for their office and for State Farm company as well. Thank you again Camille!!"
We responded:
"Thank you for your 5-star review, Jamie! It was my pleasure to help you save money on your insurance plan. Customer satisfaction is always our top priority. Thank you for trusting us with your insurance needs. - Nate"
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Mel

February 18, 2025

5  out of  5
rating by Mel
"Victoria heard my concerns and really took time out to explore savings and coverage options that could benefit my family. Thanks again!"
We responded:
"Thank you Mel! I'm so happy Victoria could help you!"
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Christine Dito

February 14, 2025

5  out of  5
rating by Christine Dito
"Anthony is always great! He is always available to talk through any questions I may have and any changes to policies that would benefit me. Thank you Anthony!"
We responded:
"We want to make sure you're always getting the best value! I'm so happy Anthony could help. We appreciate you being a longtime customer, Christine! "
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Priscilla Leslie

February 13, 2025

5  out of  5
rating by Priscilla Leslie
"Great Customer Service The Best State Farm Agent /Group Employees Always Best Advice for there Customers"
We responded:
"Thank you Priscilla! We appreciate you being our longtime customer!"
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Clarice Smith

February 12, 2025

5  out of  5
rating by Clarice Smith
"Anthony H was such a big help on explaining my policy.he did a great job an looking forward to speck with if I should need him again"
We responded:
"Thanks Clarice!"