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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Woods

May 30, 2025

5  out of  5
rating by Robert Woods
"Ms. Victoria was very nice and helpful she truly did a wonderful job 👍"
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Çağrı Tuzcuoğlu

May 28, 2025

5  out of  5
rating by Çağrı Tuzcuoğlu
"Anthony was above and beyond, great attention and care. He answered my questions, deliberated the details with his supervisor, Kaitlin. I can see that it's a great office, doing great work! I'm happy that I have my insurance policy with them. Keep up the great work!"
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David Zayas

May 21, 2025

5  out of  5
rating by David Zayas
"Great service and super friendly team. No complaints at all! Thank you for everything!"
We responded:
"THANK YOU DAVID!"
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Linda Mom

May 21, 2025

5  out of  5
rating by Linda Mom
"Victoria was very nice & helpful. She was very Professional."
We responded:
"Thanks Linda!"
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Catherine Rose

May 20, 2025

5  out of  5
rating by Catherine Rose
"Very helpful - I’ve been with this team for several years. They are always very responsive and friendly."
We responded:
"Thank you Catherine! We appreciate you continuing to choose Kaitlin Ponce State Farm!"
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Rob Lindner

May 19, 2025

5  out of  5
rating by Rob Lindner
"I was very pleased with State Farm and their response to my claim. They were thorough and very professional. Great communication and they processed my claim in a timely manner. My local agent, Anthony, was extremely helpful as well."
We responded:
"Thank you Rob! We're happy to have you with Kaitlin Ponce State Farm!"
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Tara Franklin

May 16, 2025

5  out of  5
rating by Tara Franklin
"Ajani has GREAT customer service!! She checked to make sure everything was good on my account and I am very satisfied. Thank you Kaitlin Ponce!!"
We responded:
"Thanks Tara! I agree! Kala is an asset to our team! Thank you for the feedback :)"
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Leo Yoon

May 14, 2025

5  out of  5
rating by Leo Yoon
"I had a wonderful experience working with Kaitlin Ponce for over a year. I was randomly reached out by one of the representatives and was offered an auto insurance rate that was less than half of what I was paying for previously. Throughout the year, the team consistently checked in to see how I was doing and even sent handwritten notes for holidays and birthdays, which made me feel genuinely valued as a customer."
We responded:
"We value you as a customer Leo! Thank you so much for continuing to choose Kaitlin Ponce State Farm!"
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Susan Siegel

May 13, 2025

5  out of  5
rating by Susan Siegel
"Ciera did a great job in saving me money by bundling my auto and home policies. She was very patient and knowledgeable and I would highly recommend her to anyone."
We responded:
"Thanks Susan, I'm so glad you had a chance to work with Ciera, she is great!"
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Gerardo Acosta

May 13, 2025

5  out of  5
rating by Gerardo Acosta
"I have all my cars with Kaitlin ponce and now that I need homeowners insurance they were able to give me the best quote and bundle all my policies to give me the best discounts possible. Alexandria in particular was super helpful giving me multiple quotes with different coverages and following up to ensure that I had to best coverage possible. Highly recommend this state farm agency!"
We responded:
"Thanks Gerardo! I'm so glad you were able to work with Alexandria, she is the best!"
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Kacie Lett Gordon

May 13, 2025

5  out of  5
rating by Kacie Lett Gordon
"In switching from a long time provider we were recommended to Kaitlin Ponce’s office; and boy we couldn’t be happier. (Said no one ever when it comes to insurance). But we did! Her team was proactive and responsive meeting us over phone, text and email. They were thorough, advising us on what isn’t necessary and what could be helpful. They were knowledgeable, helpful and at the end of a week saved us nearly 50% across our policies. A lot of gratitude for the whole process!"
We responded:
"Thank you Kacie! I'm so happy we could save you so much money and help you navigate the coverage that your family needs. Thanks for choosing us!"
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Gregory Aide

May 5, 2025

5  out of  5
rating by Gregory Aide
"She returned my call quickly had all the answers I needed, and it was a pleasure to speak with her on the phone. I’ve been with the same State Farm team for a couple of decades and I wouldn’t ever change. Absolutely love the service."
We responded:
"Thanks so much Gregory! We appreciate you continuing to choose Kaitlin Ponce State Farm!"
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Sudip Neupane

May 5, 2025

5  out of  5
rating by Sudip Neupane
"Worked with Anthony Houston on setting up my accounts and following up on some claim related matters. Very prompt and helpful. Thank you."
We responded:
"Thanks Sudip, I'm so happy Anthony was able to help you!"
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Alicia Meeks

May 2, 2025

5  out of  5
rating by Alicia Meeks
"Johnathan was a great life insurance agent, helped me understand everything I needed to know to get my son covered for life. Thankful for him and his conversation!"
We responded:
"You're welcome! And thank you for the review!"
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maria gabriela saavedra chacon

May 1, 2025

5  out of  5
rating by maria gabriela saavedra chacon
"I reached out to State Farm because my auto insurance was about to end and the renewal was very expensive. Nate helped me and gave a new quote. The process was very smooth. I’m happy with my new rate and coverages."
We responded:
"Thank you Maria! Welcome to Kaitlin Ponce State Farm!"
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MiMi Waters

April 30, 2025

5  out of  5
rating by MiMi Waters
"OMG! Not sure if I've ever been as pleased to join an insurance company as I was today when I joined Kaitlin Ponce State Farm. Victoria--A-MAZING to work with. She actually made me feel like she wanted me to be a part of state farm and not like it was just another insurance sell. Victoria was great. She is extremely knowledgeable about the information and took time to answer ALL of my many questions. Her explanations were clear and thorough. She was able to get me a better deal than I currently had on my homeowners and car insurance. I was very pleased. I highly recommend Kaitlin Ponce State Farm. Im positive you won't be disappointed! Thank you Victoria for a great experience!!"
We responded:
"Thank you Mimi! I'm happy to hear you had such a wonderful experience with our office. Thank you for taking the time to share and welcome to the Kaitlin Ponce State Farm Family :)"
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Debora Layne

April 24, 2025

5  out of  5
rating by Debora Layne
"Everyone there does a great job"
We responded:
"We appreciate your review Debora!"
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Betty Treschitta

April 22, 2025

5  out of  5
rating by Betty Treschitta
"My family has worked with Kaitlin Ponce ever since I have been in Atlanta for as long as I can remember - 25 years! I have always had personal service, top-quality support, and fast/easy insurance claims! I will always recommend State Farm!"
We responded:
"Thank you so much Betty! We appreciate your loyalty to Kaitlin Ponce State Farm and are proud to have you as a customer!"
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chiron Atkins

April 22, 2025

5  out of  5
rating by chiron Atkins
"Always give great customer service! Thanks Nate"
We responded:
"Thank you Chiron!"
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Lydell Official

April 21, 2025

5  out of  5
rating by Lydell Official
"Ajani and Anthony was great at explaining everything for me. Could not have asked for better assistance."
We responded:
"Thank you Lydell! I call them my A team :)"
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Laura Harned

April 18, 2025

5  out of  5
rating by Laura Harned
"Great fast and reliable service!!"
We responded:
"Thanks!"
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Richard Waterhouse

April 18, 2025

5  out of  5
rating by Richard Waterhouse
"I worked with Anthony Houston to make sure my new car was covered. He worked with me to get as many discounts as I could. I have been with State Farm since 1981 and I understand why because the service is always impeccable."
We responded:
"Thank you so much Richard! We appreciate you continuing to choose State Farm!"
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Annette Willoughby

April 18, 2025

5  out of  5
rating by Annette Willoughby
"I had an amazing experience with Kaitlin Ponce from State farm I was given the best quote for the insurance that I needed without a whole lot of bull the company was one of the best experiences I have had"
We responded:
"Welcome to Kaitlin Ponce State Farm Annette! I'm happy to hear you had a great experience!"
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Mary Achebo

April 17, 2025

5  out of  5
rating by Mary Achebo
"I have been with this company like forever because of the services they provide more especially making be feel important or needed. I have heard so many things about the company like the saying goes ' seeing is believing". I love state farm from the manager to the least person. Sincerely, State Farm is a great team and a family. Everyone’s call and individual needs are important to them. Thumbs up and Kudos to all of them. And another associate added to the team Camille is ball changer. :) Mary A"
We responded:
"Thank you Mary! I appreciate your loyalty to Kaitlin Ponce State Farm! We are so happy to have you as a customer!"
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Tommy Ballard

April 15, 2025

5  out of  5
rating by Tommy Ballard
"I recently had the misfortune to total one of my vehicles. State Farm and Katlin’s office could not have been more helpful. The process was very easy with their help. They kept me informed at each step of the process. Everything was handled quickly and professionally. If I had to go through a misfortunate experience such as this accident, I’m glad it was Katlin and her team."
We responded:
"Thank you so much for taking the time to leave a review, Tommy! We appreciate you being a long time customer!"