State Farm® Insurance Agent Kaitlin Ponce

"Had the greatest experience with the Statefarm Agent Shantai . She was very patient & helped me walk through all my options of the best insurance coverage. She even made sure that I had emergency roadside assistance coverage. This was 5 star service & I would highly recommend anyone to work with them moving forward."

"I received great service from State Farm! Shantai Smith-Martin has a warm positive spirit with the best professional work ethics. She really cares about the customers needs and their budget."

"I want to express my opinion but unfortunately l don't have the right vocabulary to describe something that could have happened so perfect as if some one was playing a role just tailored for me.Surreal but immensely gratifying made me feel at home. On the lighter side l remember l kept asking her name few times but now the name Sierra remains etched."

"Shantai was great!! Got my quote and answered any questions?’s I had. Smooth process. Thanks again"

"Shanti Smith Martin, I just want to thank you for everything!!! Excellent customer service you provided and thank you for explaining questions that I had asked you. She was very detailed and friendly and patient didn’t feel like I was being rushed off the phone. Thank you Shanti so glad to be apart of the State Farm family🥳🙏🏾"

"Great experience with Shantai this morning. Thank you."

"Johnathan was very helpful. He was determined in his efforts to get the information I had requested. I truly appreciated his persistence."

"The Ponce Team was very patient and helpful."

"Victoria was excellent and very professional I would recommend her and state farm to all of my family and friends"

"Poor service. Continued mistakes. Difficult to reach."

"They did a great job and called me back as soon as possible and walked me thru every step I’ll always keep my insurance with Kaitlyn at State Farm 5⭐️"

"My agent Shantai has been the most patient person I've met. Thank you so much for exceptional service."

"Amazing service and very kinda Kept up with me when I was delayed and reached out to me with new options and ideas Definitely would recommend"

"I sent an email about a concern I had with my State Farm bill, and Anthony called me back very quickly and was able to help resolve the issue. Anthony is awesome and really went above and beyond to help. I am so grateful to him and the whole team!"

"Shanti is the best. She's understanding & patient with her customers. The agent goe beyond the call of duty to fit your budget plans. I recommend her to anyone that wants an agent that cares. Linnear"

"Ciera was very helpful (and fast) getting me the documentation I needed for my renters insurance!"

"Today we had our policy review with Johnathan and he was a pleasure to speak with! He thoroughly explained each of our policies, identified potential discounts, and addressed necessary adjustments. His expertise, friendly demeanor, and informative approach made the call highly productive. We appreciate the time he dedicated to ensuring our policies are optimized, and the follow-up email as promised was perfect went over everything we discussed with some great reminders Thank you Jonathan! Kim and Kendall"

"Shantai Smith-Martin was absolutely amazing while assisting me with my renter’s insurance and vehicle insurance for both my Prius and my 1996 classic Supra. She was incredibly patient and thorough when explaining my three new policies, making sure I fully understood every detail. On top of her professionalism, we shared some great laughs throughout the process, which made the experience even better. I truly appreciate her outstanding customer service and highly recommend her to anyone looking for insurance assistance!"

"Victoria was super helpful walking me through all my different policies and potential changes to better protect my family. I would highly recommend reaching out to her. We added an additional vehicle and saved on all of our plans. Also looking at other long term planning options!"

"Nate was amazing and very patient with me. I had all the questions, changes back and forth, phone calls, emails, etc and he handled it all so well. Thank you very much for your time and for helping us out today!"

"Thanks Ajani for all of your help!"

"Ajani was amazing. She was very thorough and informative on helping us with our claim"

"Alexandria was polite and very knowledgeable on helping me resolve my issues. While the service agent I needed to help me with a matter was busy, she more than willing to step in and take the load off of her co worker. Truly a team player through and through."

"Shantai assisted me with making my life insurance policy. She made it an incredibly easy process with how easy she is to talk to, her kindness, and eagerness to help me. I really appreciate her!"

"Great services , very informative, Shantai was awesome"