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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Vince Mcghee

July 9, 2024

5  out of  5 rating by Vince Mcghee
"She Did a super job Very knowledgeable and help me with my insurance. I would recommend her to all. A asset to the company"
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josiah starr

July 8, 2024

5  out of  5 rating by josiah starr
"Anthony Houston, was helpful and explained everything thoroughly. Thanks man!"
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Annika Brashear

July 5, 2024

5  out of  5 rating by Annika Brashear
"Jonathan helped me and my husband work out our renters insurance for our upcoming move. Usually these types of tasks that come with a move I dread but Jonathan made the experience a positive one! He took care of everything for us efficiently and was friendly, knowledgeable, and helpful every step of the way."
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Emily M

July 2, 2024

5  out of  5 rating by Emily M
"Kala did an amazing job at helping me assess my needs. Great service as always."
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RyAnne Camacho

June 28, 2024

5  out of  5 rating by RyAnne Camacho
"Johnathan was very helpful and friendly! I appreciate his patience because I called about three times. He gave me all the information I needed and offered anything that could help me with my insurance. Thank you!!"
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Scott Colwell

June 28, 2024

5  out of  5 rating by Scott Colwell
"Kala did a fantastic job explaining everything. Well trained and courtesy given. She rocks, above and beyond"
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Earl Cooper

June 26, 2024

5  out of  5 rating by Earl Cooper
"Mr. Hall with State Farm really impressed me with his professionalism and knowledge of the insurance I got with State Farm you guys go above and beyond."
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Parth Patel

June 25, 2024

4  out of  5 rating by Parth Patel
"I have worked with Kaitlin Ponce State Farm for almost a year now, and I am pleased with their service, staff and cordiality. I have worked with different agents, such as Jonathan Raab, Camille Martin, and Anthony Houston, most recently all of whom have gone above and beyond in providing excellent services. Every time that I have worked with Jonathan, Camille and Anthony, they have taken time to provide me a clear and elaborate response, as well as taking ways to look at my existing policy to see where I can save. The only reason for 4 stars, which may not be any fault of the agency, is that every 6 months my premiums have been going up considerably (10 - 20 %), despite no traffic violations, citations, accidents and having all the possible discounts - my yearly insurance rate is worth half the value of my car, which I am not happy about - I simply keep this car as a means to occasionally travel for pleasure, as I am a fully remote worker who lives in the city, with minimal car usage."
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Grace Zenner

June 24, 2024

5  out of  5 rating by Grace Zenner
"Anthony is awesome and helpful!"
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Lisa Gibson

June 21, 2024

5  out of  5 rating by Lisa Gibson
"The Kaitlin Ponce agency has been my agent for 5 years. They have been responsive and proactive in making sure that I have good coverage at the best cost. I highly recommend them."
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Colton Huebner

June 20, 2024

5  out of  5 rating by Colton Huebner
"Shoutout to Victoria for the quick turnaround on getting my insurance shifted over from another state"
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Lawrence O Hughes

June 19, 2024

5  out of  5 rating by Lawrence O Hughes
"Kaitlin did a super, fantastic, terrific, over the top job 4me at State Farm Insurance NW ATL. Give her a call or go see her ASAP‼️"
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Rolston Dorsett

June 19, 2024

5  out of  5 rating by Rolston Dorsett
"The agent Nate is quite knowledgeable and was very helpful in getting the best insurance policy for me"
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Brian Nichols

June 19, 2024

5  out of  5 rating by Brian Nichols
"Very responsive and great conversation on options."
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London Henry

June 17, 2024

5  out of  5 rating by London Henry
"Five Star Service! Thank you Victoria for excellent customer and taking care of all my new policy questions and getting me the best price."
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Jessica Weems

June 16, 2024

5  out of  5 rating by Jessica Weems
"Katlin Ponce Statefarm team is the BEST Statefarm team I’ve EVER dealt with. I was with a prior Statefarm but I switched to this one because my mom referred me because I was having too many problems out of the previous one. BEST DECISION! Every time I’ve called someone has answered the phone and if they couldn’t I received a call back within like 10 mins or less. They call and checkup on me and the claims process to see if they can help in any way. I really appreciate them going over and beyond. Anthony in service is such a sweetheart. He went over and beyond to make sure the last claim I filed that I was being taken care of. I HIGHLY RECOMMEND THIS OFFICE❤️💜"
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Achal Prakash

June 14, 2024

5  out of  5 rating by Achal Prakash
"Anthony Santiago exemplifies all that’s good about great customer service and attention to detail. It’s been a pleasure to work with him and through him, a great experience with State Farm."
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Brandon Thomas

June 14, 2024

5  out of  5 rating by Brandon Thomas
"Great customer service from the entire team. Anytime I call with any questions or concerns they provide amazing help and assist with all concerns. I highly recommend them."
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Pooja Vijay

June 13, 2024

5  out of  5 rating by Pooja Vijay
"Kala is absolutely incredible. She actually helps because she genuinely cares and always looks out for my best interests. She is willing to go the extra mile and work around busy schedules. She always makes me feel like a valued customer and I feel like I can trust her. Definitely ask for her!"
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Nada Aziz

June 11, 2024

5  out of  5 rating by Nada Aziz
"Incredibly helpful staff, especially Victoria! She made renters and auto a quick and easy process and was really thorough and patient in explaining all the coverage options. Highly recommend!"
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Linda Ponder

June 11, 2024

5  out of  5 rating by Linda Ponder
"Anthony provided me with excellent customer service. He was personable, efficient and kind."
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Omar Gonzalez

June 7, 2024

5  out of  5 rating by Omar Gonzalez
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Joi Mackall

June 5, 2024

5  out of  5 rating by Joi Mackall
"Victoria was a great help to me when I called in to inquire about my policy. She was polite and knowledgeable and was able to give me very helpful information. Thank you for your help, Victoria (not Vanessa lol)"
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Tara Franklin

June 5, 2024

5  out of  5 rating by Tara Franklin
"Victoria's attention to detail is remarkable and GREAT customer service!! She made sure that everything on my account was up to date and relieved my worry. She is DEFINITELY an asset to Kaitlin Ponce State Farm. 💯"
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Iesha Baker

June 4, 2024

5  out of  5 rating by Iesha Baker
"The easiest process ever from start to finish. Anthony Houston is very knowledgeable and helpful. He listened to my needs and placed in the best policy."